FAQ

Do you have a shop or a showroom?:
We are an online store and do not have a shop or a showroom. This helps to keep our overheads low and we can therefore continue to offer affordable prices.
The good news is that you can view and buy our products at Farmhouse Design & Decor, 67 Main Street, Methven.
You can also contact us and we might be able to pinpoint you to a cafe, restaurant etc. in your area, that has some of our products.

How much will shipping cost?: The following shipping rates apply to most of our products:

Nationwide urban shipping for light shades: $12.00 (add $5.00 for rural delivery)
Nationwide urban shipping for accessories: $6.00 (add $5.00 for rural delivery)
Nationwide urban shipping for table legs (sets): $10.00 – $20.00 (depending on size) (add $5.00 for rural delivery)
We combine shipping for all items as much as possible.

Shipping costs for larger items (XL lights, furniture legs and furniture) will be slightly higher.

How long will it take for my order to arrive?: Orders will generally be shipped out the next working day after payment has been received and usually take 2-3 days to be delivered.

How can I track my order?: We send our products with Aramex. When your items are packed, we will email you a tracking number.

What payment methods are accepted?: For all orders we accept direct bank transfers, most major credit cards or cash payment on pickup.
If using bank transfer, we will send out the order once payment has been received.

Can I change my order after it has been placed?: Of course. We’re happy to make changes as long as the order hasn’t shipped yet. Please get in touch with us by phone or email.

Do you ship internationally?: We currently ship to New Zealand and Australia. For other international shipping, it’s best to get in touch with us first.

Is it possible to become a distributor?: Absolutely. Drop us a line and we can certainly have a conversation.

Table Legs Questions:

How thick should my tabletop be? This really depends on what you are using for your tabletop, but generally, we recommend about 30mm+.

How strong are the hairpin legs?: Very! Because we use 12mm solid steel rods even the two-rod hairpin leg is more than strong enough to use for benches. The additional rod on the three-rod table legs makes them even stronger for solid tables even with heavy table tops.

What size screw should I use?: Use as big a screw as possible for your tabletop. For example, if your DIY table top is 30mm we would suggest a 25mm screw. We recommend that all screws should be 8 or 10 gauge (8G or 10G).

Do you sell complete tables?: Yes, we have American oak dining tables, coffee tables and desks that will be made to order. These ship flat pack so all you need to do is assemble the table. The American oak table tops are finished with a low gloss protective lacquer with a natural finish to keep that great white oak look.

Do you sell steel table legs in any other colour?: We stock black, white, raw steel and brushed steel table legs. The raw steel table legs can be painted easily after removing the anti-rust oil.

How do I build my own hairpin table?: You can take a look at our simple guide to building your own table here.